Terms of Service

PLEASE READ THESE TERMS CAREFULLY. They contain a binding arbitration provision and class action waiver (see “Dispute Resolution” below) that affect your legal rights. By using Xriven, you agree to resolve disputes through individual arbitration rather than jury trials or class actions, except as stated below.

Acceptance of Terms

These Terms of Service (“Terms”) govern your use of Xriven and related services operated by The Career Mentor LLC, an Arizona limited liability company (“Xriven”, “we”, “us”).

By accessing or using the platform, you agree to these Terms.

If you do not agree, you should not use the service.

Description of Service

Xriven is a career readiness platform designed to help professionals prepare for career conversations, explore opportunities, and clarify their professional positioning.

The platform provides structured services and AI-assisted insights to support preparation and decision-making.

Xriven does not guarantee placement, interviews, or hiring outcomes.

Permitted Use; No Employment or Consumer-Reporting Use

Xriven is a career-readiness intelligence platform designed to help individual users understand, prepare for, and strengthen their own career positioning. Our features — including qualitative readiness states, the overall readiness stage that accompanies them, and related guidance and insights (collectively, “Readiness Signals”) — are provided solely for the personal career development, clarity, and preparation of the individual user who generates them.

Readiness Signals help you understand your career story, strengthen your positioning, and prepare for opportunities with clarity. They are a self-directed preparation aid only.

They do not predict, promise, or guarantee any employment outcome, offer, or placement.

Readiness Signals are not a consumer report, and Xriven is not a consumer reporting agency (“CRA”) as defined under the federal Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”), the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), the California Consumer Credit Reporting Agencies Act (Cal. Civ. Code § 1785 et seq.), the New York Fair Credit Reporting Act (N.Y. Gen. Bus. Law art. 25), or any other analogous state, federal, or foreign law. Readiness Signals are not intended, designed, or authorized to be used as, or to form any part of, a consumer report, investigative consumer report, or background check.

You agree that you will not, and will not permit or enable any third party to, use, request, access, or rely on any Readiness Signal or other Xriven output for any of the following purposes:

• making or informing any employment decision, including hiring, screening, ranking, promotion, reassignment, retention, or termination;
• background checks, candidate vetting, or applicant evaluation;
• determining eligibility for credit, insurance, housing, or any other benefit or transaction; or
• any other purpose governed by the FCRA or comparable law.

Xriven does not sell, license, or transmit Readiness Signals to employers, recruiters, staffing firms, or background-check providers for these purposes.

Readiness Signals are a preparation aid only; they do not predict, promise, or guarantee any employment outcome, offer, or placement.

If you are an employer, recruiter, or other third party, you are prohibited from soliciting, collecting, or using another individual’s Readiness Signals for any purpose described above. Any such use is a material breach of these Terms and may violate the FCRA and comparable laws. We reserve the right to suspend or terminate access for violations of this section.

Account Responsibilities

You agree to:

• Provide accurate account information
• Maintain the security of your login credentials
• Use the platform only for lawful purposes
• Not attempt to gain unauthorized access to the system
• Not interfere with platform functionality
• Not submit personal information about other individuals (such as another person’s resume) without their authorization

You are responsible for activity that occurs under your account.

Subscription, Billing, and Automatic Renewal

Xriven offers subscription plans that provide access to additional platform features. Current plans and pricing are displayed at checkout before you subscribe.

Automatic renewal. Unless you cancel, your subscription automatically renews at the end of each billing period (monthly or annual, as selected), and the payment method on file is charged the then-current price for your plan at the start of each renewal period. The renewal price, billing frequency, and cancellation method are disclosed at checkout, and you must affirmatively consent to these automatic-renewal terms before your first charge.

Cancellation. You may cancel at any time from your account settings using a cancellation method at least as simple as the method you used to subscribe. Cancellation stops future renewals; access continues until the end of the current paid billing period. For annual plans, we will send a renewal reminder to your account email before the renewal charge where required by applicable law.

Price changes. If we change the price of your plan, we will notify you in advance and the new price will apply only from your next renewal, giving you the opportunity to cancel first.

Refunds. Except where a refund is required by applicable law (including mandatory consumer-protection or cooling-off rights in your jurisdiction), subscription payments are non-refundable and we do not provide refunds or credits for partial billing periods. Nothing in these Terms limits any non-waivable statutory rights you may have.

Payments are processed through third-party payment providers.

Acceptable Use

You agree not to:

• Use the platform for unlawful purposes
• Attempt to disrupt platform services
• Scrape or harvest platform data
• Reverse engineer platform systems
• Use automated bots without authorization
• Use the platform or its outputs to screen, evaluate, or make employment or other eligibility decisions about any individual, or otherwise treat them as a consumer report

Violations may result in account suspension or termination as described in the Termination section below and in our Acceptable Use Policy, which is incorporated into these Terms.

Intellectual Property

All platform content, technology, and materials are owned by The Career Mentor LLC and protected by intellectual property laws.

Users receive a limited, non-exclusive, non-transferable, revocable license to use the platform for personal career preparation.

You retain ownership of content you submit (such as your resume). You grant us a limited license to host and process that content solely to provide the service to you.

Copyright Complaints (DMCA)

We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. § 512. If you believe content on the platform infringes your copyright, send a written notice containing the elements required by Section 512(c)(3) to our designated agent at support@xriven.com with the subject line “DMCA Notice.” We may remove content, and may suspend or terminate the accounts of repeat infringers.

AI Guidance Disclaimer

Some features provide AI-generated insights.

These outputs are designed to support preparation and reflection.

They do not constitute professional, legal, or hiring advice, and they do not guarantee outcomes. AI-generated content may contain errors or inaccuracies; you are responsible for evaluating outputs before relying on them.

Disclaimer of Warranties

To the fullest extent permitted by law, Xriven is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, neither The Career Mentor LLC nor its members, managers, officers, employees, or agents will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or loss of employment opportunities, arising out of or relating to the platform, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the platform will not exceed the greater of (a) the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) fifty U.S. dollars (US$50).

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless The Career Mentor LLC and its members, managers, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms or the Acceptable Use Policy; (b) your content or information submitted to the platform; (c) your violation of any law or the rights of any third party; or (d) any use of Readiness Signals or other platform outputs for employment, consumer-reporting, or eligibility purposes prohibited by these Terms, whether by you or by a third party you enabled.

Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully — it affects your rights.

Informal resolution first. Before filing any claim, you agree to contact us at support@xriven.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the platform that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will take place in Maricopa County, Arizona, or, at your election, in your county of residence or remotely by videoconference. The arbitrator’s award may be entered in any court of competent jurisdiction.

Class action waiver. You and Xriven each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, with the remainder proceeding in arbitration.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or prevent unauthorized use of the platform.

Opt-out. You may opt out of this arbitration agreement by emailing support@xriven.com with the subject “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms, stating your name and account email. Opting out does not affect any other provision of these Terms.

Termination

We reserve the right to suspend or terminate accounts that violate these Terms, the Acceptable Use Policy, or that compromise platform security. Upon termination, your license to use the platform ends. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

Changes to Terms

We may update these Terms from time to time. For material changes — including any change to pricing, automatic renewal, or the Dispute Resolution section — we will provide advance notice by email to your account address and/or a prominent in-platform notice, and where required we will ask for your affirmative acceptance. For non-material changes, continued use of the platform after the updated Terms are posted constitutes acceptance. The “Last updated” date above reflects the current version.

General Provisions

Governing law. These Terms are governed by the laws of the State of Arizona and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to the Dispute Resolution section, any claims not subject to arbitration shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and us regarding the platform and supersede any prior agreements.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of third-party providers, natural disasters, or acts of government.

Contact

The Career Mentor LLC (Arizona) — support@xriven.com